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Same Day Delivery available in Birmingham, Wolverhampton, Walsall, Dudley and Surrounding Areas, Order before 2pm!
Same Day Delivery available in Birmingham, Wolverhampton, Walsall, Dudley and Surrounding Areas, Order before 2pm!

Terms & Conditions

This page and any information or documents contained within provide the terms and conditions of using our website ( as a registered user or guest. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


1. Information about (VSB)

Our website ( is managed by Vape Shop Birmingham. 

2. Using our Website and Services

2.1 When using our website, you must comply to the terms of use stated within this document.

2.2 You must be 18 years or older to order from, or use the services offered on, the website.

2.3 We reserve the right to withdraw (temporarily or permanently) or amend the service we provide on our site without notice. We will not be liable if, for any reason, the site is unavailable at any time or for any period.

2.4 Access to the website may be restricted (partially or in whole) for maintenance, upgrades and unforeseen technical issues. This can affect both registered users and guests.

2.5 You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

2.6 Our website is updated constantly and therefore changes regularly. We reserve the right to amend prices and promotions without notification.

2.7 Any information or material on our website may be out of date or no longer relevant. We are under no obligation to update or renew this information, though we strive to ensure all information is accurate and up-to-date.

2.8 VSB ultimately reserve the right to adjust products, prices, warranty information and offers at any time. All information supplied on our website may be subject to change and VSB reserve the right to amend information at any time.


3. Account Registration and Information

3.1 You may register or otherwise provide your details with us, in order to purchase goods through our site, receive additional information and services for registered users and/or to access some areas of our site which is restricted to registered users. When registering or otherwise providing your details with us you must not provide any false information or impersonate any other person.

3.2 Your account and password are personal to you and may not be used by anyone else to access our site.

3.3 You shall be responsible for maintaining the confidentiality and security of your username, password(s) and any other piece of information which you choose, or are provided with, as part of our security procedures. You shall not share or disclose such information to any third party or do anything which would assist anyone else to gain access to your account and/or services for registered users;

3.4 You shall notify us immediately if you become aware of any unauthorised use of your account and/or password;

3.5 We may use your details to provide you with additional information and/or services for registered users in accordance with our privacy policy.

3.6 All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. If there are any changes to the details supplied by you, it is your responsibility to inform VSB as soon as possible.

3.7 You can change your account details at any time without notifying us by accessing your Account Page and amending the details. We are under no obligation to ensure any details amended by you are correct.


4. Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Our website uses cookies to enhance your experience and deliver relevant content. Please ensure you read our full Privacy Policy and Cookie Restriction section for more information on how we use and store your data.


5. Termination of User Accounts

5.1 You may terminate your account at any time by contacting our Customer Service team via email at

5.2 We reserve the right to suspend or terminate your registered account at any time for any reason.


6. Making Purchases on

6.1 By placing an order via the VSB website you undertake that all the details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

6.2 If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, VSB will have right to rescind and upon their election to do so, the order will be cancelled.

6.3 If an order is not accepted, VSB will send you an email notification and/or attempt to contact you by phone. We will accept no liability for cancelled orders when all means of contacting you to resolve the issue have been exhausted.

6.4 If we do not have an item in stock which has been requested, we will contact you to provide an alternative where applicable.

6.5 By placing an order via you are agreeing to our terms of postage, which can be found in the Delivery section.


7. Product and Battery Safety

7.1 When using products purchased from you must ensure you read the instructions carefully and only use the products as directed.

7.2 Electronic Cigarette Devices (Starter Kits, Vape Kits, Advanced Kits, Sub Ohm Devices, POD Kits, MTL Devices etc) should be regularly cleaned and maintained in order to avoid damaging the device.

7.3 Vape Shop Birmingham hold no liability for accidents or injury caused by improper use of any products purchased through our website. This includes (but is not limited to) improper use or storage of batteries/devices, modification of devices, creating or mixing E-Liquids purchased from our website or using any products in any way other than specified by the product's usage guide.

7.4 Keep all Electronic Cigarettes and E-Liquid out of the reach and sight of children and pets at all times.

7.5 Electronic cigarettes should only be used by smokers. We recommend that non-smokers do not use our product due to the addictive nature of nicotine. We also advise that electronic cigarettes should NOT be used; during pregnancy, if you have heart disease, high blood pressure, diabetes, any other underlying medical conditions or you are taking medication for asthma or depression. If in doubt contact your doctor for advice.

7.6 Nicotine is a toxic substance. Toxic if swallowed. Very toxic in contact with the skin. Keep locked up and out of the reach of children. In case of accident or you feel unwell, seek medical advice immediately.

7.7 Electrical and electronic waste should not be placed in a bin because these items will end up in landfill which may cause contamination to the environment. Please recycle the batteries using many battery recycling points in supermarkets or local refuse sites.

7.8 Avoid high temperatures during use and storing of Electronic Cigarettes and E-Liquid.

7.9 Important information regarding Battery Safety. When using devices with removable batteries, extra precautions must be taken to ensure safe use.

For detailed information, please visit our Battery Safety guide.

7.9.1 Do not store batteries loose in a pocket or a bag. This presents a very real risk of fire or explosion.

7.9.2 Removable batteries must be stored in a secure container (for example, in separate silicone sleeves) to avoid making a short circut which can lead to risk of fire.

7.9.3 Lithium ion batteries have an approximate lifespan of 3 to 6 months and should be replaced in this time period.

7.9.4 Do not use a damaged battery. Corrosion, dents, bends, leaks, scratches, ripped plastic outer cover are all signs that a battery should no longer be used.

7.9.5 If a battery has come into contact with water or fire dispose of it immediately.

7.9.6 Do not store batteries in places that experience extreme temperature changes.

7.9.7 Do not leave batteries charging unattended for long periods or overnight.

7.9.8 Do not charge on a flammable surface.

7.9.9 If your battery becomes unusually hot or shows signs of wear due to excessive heat (while charging or in use), dispose of it immediately.


8. Indemnity and Liability

You are responsible for using your account within the outlined terms and conditions on this page. You agree that Vape Shop Birmingham holds no liability, and agree to indemnify Vape Shop Birmingham, for any expenses or damages incurred as a result of or in connection with any breach by you or any user of your account of these terms of use or our privacy policy.


9. Returns and Refunds

9.1 Due to the personal nature of electronic cigarettes, opened products cannot be returned except in the event of a fault.

9.2 If a purchased product is faulty, Vape Shop Birmingham will issue a refund or replacement only once the faulty product has been returned and inspected.

9.3 We do not offer refunds or replacements for products that were damaged by improper use or accident.

9.4 If a product was purchased in error or is no longer wanted (and us unopened/unused), please contact our Customer Service team via email at . Refunds or replacements of this nature are at the discretion of Vape Shop Birmingham and you accept that we are under no obligation to replace or refund unwanted purchases. We do not pay return shipping costs for unwanted or erroneous orders. 

9.6 For more information, please visit our Returns and Refunds section.

10. Age Verification

10.1 Due to the age restricted nature of products offered by Vape Shop Birmingham, we require all order requests to be processed using the AgeChecked Age Verification system. Therefore, in placing an order on this website, you, the visitor, consent to Vape Shop Birmingham using your information in order to carry out such verification processes.

11. AgeChecked’s Use of Personal Data

11.1 AgeChecked adheres to 8 data protection principles as described in the UK’s Data Protection Act and adapted to age verification. These principles are in essence a code of good practice for processing personal data for age checking purposes.

11.2 Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless the data subject has given his consent to the processing.

11.3 Personal data shall be obtained only for age verification, and shall not be further processed in any manner incompatible with that purpose.

11.4 Personal data shall be adequate, relevant and not excessive in relation to age verification.

11.5 Personal data shall be accurate and, where necessary, kept up to date.

11.6 Personal data shall not be kept for longer than is necessary for age verification to occur.

11.7 Personal data shall be processed in accordance with the rights of data subjects under legislation pertinent to the location of the subject and UK data protection laws.

11.8 Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

11.9 Personal data shall only be transferred to a country or territory that ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

11.10 Whilst personally identifiable information may be used during age verification, AgeChecked does not retain personally attributable personal data once the age verification has taken place. Names, addresses, contact details, are scrubbed from the system. AgeChecked retain age attributes, but AgeChecked do not hold data to allow these to be attributed to individuals. Data Usage (general) AgeChecked does not use retained data for any purpose other than age verification.