Refund & Returns Policy | Vape Shop Birmingham

Guarantee and Returns

Vape Shop Birmingham will happily accept returns for a faulty non-disposable Vape Shop Birmingham product within 28 days of your purchase provided you are in possession of a valid receipt. This applies once per purchase, if any fault appears to affect the replacement product Vape Shop Birmingham regard this as a sign of misuse. Non-faulty products that seem faulty and products that have been rendered faulty as a result of misuse as judged on a case-by-case basis at the discretion of Vape Shop Birmingham are not subject to this policy and cannot be returned.

Vape Shop Birmingham will only ship replacement products to the country of the original purchase, or to any address within the UK.

Disposable Products

Vape Shop Birmingham offer a ‘Dead-On-Arrival’ guarantee on disposable products (i.e. Clearomisers), this means Vape Shop Birmingham will only accept returns on provably faulty disposable items within 48-hours after purchase, and only on production of a valid receipt. We do not guarantee the taste or puff count on any disposable product as that can not be verified and is extremely subjective. Non-faulty products that seem faulty and products that have been rendered faulty as a result of misuse, as judged on a case-by-case basis at the discretion of Vape Shop Birmingham, are not subject to this policy and cannot be returned.

Due to the increase in the number of people abusing our dead on arrival policy and trying to make fraudulent returns, we now require all faulty products to be sent back for inspection. Sorry for any inconvenience it may cause genuine customers.

We are a small business protecting ourselves from customers who use bullying tactics to rip us off!

Taste or Flavour

Taste of any product is a very subjective issue and can not be verified as it is will vary by person and product.

There are inherent variances of taste from batch to batch even of the same product from time to time as no batch can be manufactured exactly the same but these variances are extremely small and most products are very consistent in taste and flavour.

This issue has been further exasperated due to the side effects of Covid-19 (loss or impairment of taste).

The following circumstances will void the guarantee;

1. Guarantee period is expired
2. Damage caused by misuse or excessive force
3. Damage caused by unauthorised disassembly or modification
4. Damage caused by unforeseen circumstance or accident
5. Damage caused during delivery – this will be the responsibility of the postage service

You must be in possession of a valid receipt to claim against your guarantee. This is not applicable to online orders as we will have a record of your purchase.

Items may be returned within 7 days provided they have not been opened or used and are in the same condition as they were sold. Vape Shop Birmingham will not issue a refund for any postage charges and will deduct the cost of postage from your refund. Please contact us either by telephone or email before returning goods in the post.

Order Discrepencies

Any discrepencies in orders such as flavour, strength or colour, wrong product must be notified within 24 hours of receipt of your order. The product must not have been opened or used.

Missing Items must be reported within 24 hours of receiving your order.

We reserve the right to use our discretion upon assessing the discrepency or missing item claim by verifying the stock levels in our warehouse.

If you have any queries regarding returns please contact us via email on stating the nature of your query and we will work quickly to rectify any issues. Alternatively you can call us on 07907 110120